Communication technology aimed at improving employee collaboration.
Unified Communications as a Service or UCaaS refers to a phone system that uses Voice over Internet Protocol to provide a Cloud based phone system for businesses. Often this service is provided by a network service provider as part of an overall network solution.
Enjoy ultimate flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. There’s none of the capital equipment or hardware costs associated with legacy phone systems.
The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality.
Unified communications allows for the members of your organization to stay connected whether they are in the office or not.
UCaaS allows your organization to integrate IP Deskphones, hand held DECT phones or organizations members cell phones and tablets into the organizations phone system.
UCaaS systems allow for further integration into other organization systems such as CRM's or other line of business applications usually offering features like automated call logging or automatic voicemail transcriptions.